Frequently asked questions
What people ask us most before booking. If your question is not here, message MaríaScapes on WhatsApp.
What does the price include?
It depends on the plan. All of them include the round-trip boat transfer; most add lunch and use of the beach club. Every experience has a "What’s included" section with the exact detail as the operator provides it.
Anything not on that list is not included. The pier usage fee and the taxes charged by some islands are usually paid separately, on site.
What time and which pier?
It changes with each experience. Some plans board at 7:30 in the morning and others, like the sunset, board at 5:15 in the afternoon.
The exact time and pier are on each plan page, under "Meeting point" and "Schedule", with a link to the map. We confirm them again when you book.
What should I bring?
Photo ID: it is required to sail and the maritime authority enforces it. Without it you will not be allowed to board.
Also: sunscreen, swimwear, a towel, a cap and some cash for whatever is not included.
What if it rains or the sea is rough?
Departures depend on authorisation from the Colombian maritime authority (DIMAR). If the authority does not allow sailing, the experience is rescheduled for another date or refunded.
It is not the operator’s call, nor ours: when DIMAR closes the port, nobody sails.
How do I pay?
Online, by card or PSE. Payment is processed by Bold, the payment gateway; we never see or store your card details.
We hold your seat first and charge you afterwards. You do not pay before a place exists in your name.
Is my booking confirmed straight away?
Some plans have instant confirmation. Others are subject to the operator confirming availability for that date.
Every card in the catalogue says so before you click: "Instant confirmation" or "Subject to confirmation". You can also filter the catalogue to show only instant ones.
Can I bring children?
On most plans yes, and there is a child fare. Infants do not pay.
Some experiences are adults only (18+). When that is the case it appears in the "Good to know" section of that plan.
How do I cancel or change the date?
Message MaríaScapes on WhatsApp with your name and the booking date. A real person from the team replies, during office hours.
The conditions are in the cancellation policy.