Cancellation policy
What happens to your money if the departure does not go ahead, and how to request a cancellation or a date change.
If the sea does not allow sailing
Departures depend on authorisation from the Colombian maritime authority (DIMAR). When the authority does not allow sailing because of weather or sea conditions, you do not lose the experience: it is rescheduled for a date you agree with us, or refunded.
Refunds are issued through the same method you paid with. How long it takes to appear depends on your bank or the gateway, not on us.
If the operator cancels
If the operator cancels for its own reasons — vessel out of service, minimum capacity not reached, or any other — the same two options apply: reschedule at no cost, or a full refund.
If you want to cancel
Message MaríaScapes on WhatsApp with your name and the booking date. Every cancellation must be put in writing through that channel so we can process it.
The conditions and notice periods for a traveller-initiated cancellation depend on the operator of each experience, because each one sets its own notice rules. We confirm them on WhatsApp before you confirm payment.
Date changes
A date change depends on availability on the new date and on the operator’s policy. Request it through the same channel.
If you do not show up
If you do not reach the meeting point at the stated time and the boat sails, the experience counts as delivered. The boat cannot wait: the schedule is set by the operator and the seat was already held.
If you are running late, tell MaríaScapes as soon as you can — sometimes something can be done.